✨ Customer Guidelines

At BlueDrop Cleaning, we believe in:

• Clear Communication – simple, honest, and transparent
• Trust – treating your home with care and respect
• Consistency – delivering high-quality service every time
• Attention to Detail – focusing on what truly makes a difference
• Customer Satisfaction – our goal is for you to feel 100% happy

To help our team deliver the best service, we kindly ask:

• Please pick up personal items, clothing, and clutter
• Ensure pets are secured or in a safe area
• Provide clear access to all areas to be cleaned

You can choose the most convenient option:

• Be home to let the team in
• Leave a key in a secure location
• Provide a lockbox or garage code

Your security and privacy are always respected.

To ensure smooth scheduling, we operate within an arrival window.

Our team is scheduled around your appointment time; however, a 30-minute to 1-hour arrival window may apply due to traffic, previous appointments, or daily schedule.

We always do our best to stay on time and will notify you if needed.

Our services include general and detailed cleaning based on the service selected (Regular or Deep Cleaning), with the goal of leaving your home clean, fresh, and comfortable.

To maintain quality and safety, the following are not included:

• Dishwashing (we can place dishes in the dishwasher if it is clean and empty)
• Laundry
• Exterior window cleaning
• Moving heavy furniture
• Hazardous materials, biohazards, mold remediation, or pest infestations

For safety reasons, these situations require specialized services.

We love pets! 🐾

For everyone's safety, please keep pets in a secure and comfortable area during the cleaning.

At BlueDrop Cleaning, your satisfaction is our priority.

If something did not meet your expectations, please contact us within 24 hours and include photos if possible. We will gladly return to re-clean the specific areas.

We believe that great service is built on clear and open communication.

If anything does not go as expected, please don't hesitate to reach out. We are here to make it right.

Please contact us within 24 hours, and we will schedule a follow-up visit to re-clean the specific areas.

Your feedback helps us grow and serve you better. We truly appreciate hearing from you and are always happy to listen and improve.

Payment is due on the day of service.

For your convenience, you may receive an invoice via text message or email. We accept Zelle, Venmo, credit cards, and debit cards.

At BlueDrop Cleaning, we invest in training and supporting our team.

To protect our employees and clients, we kindly ask that you do not directly hire or solicit our team members during their employment or within 12 months after their last service.

A $5,000 placement fee will apply in case of violation.

All services must be scheduled through BlueDrop Cleaning LLC.